Getting started
- Check that your phone takes an eSIM: open the settings and look for Add eSIM or Add Cellular Plan.
- Buy your plan when the store opens; the QR code appears on your order page within seconds of payment.
- Install on Wi-Fi or mobile data before you fly, then switch the QuokkaSIM line on for mobile data when you land.
Check your phone first
Most phones from recent years take an eSIM: an iPhone XS or newer, a Samsung Galaxy S20 or newer, and Google Pixel 3 or newer, among others. If you cannot find Add eSIM in your settings, write to us before you buy and we will check your model with you.
If the plan will not connect
Four things to try, in order:
- Make sure the QuokkaSIM line is switched on and chosen for mobile data in your phone’s settings.
- Restart the phone; most activation hiccups clear on a restart.
- Reinstall the eSIM from the QR code on your order page, if the detail is still on screen.
- Write to us with your phone’s make and model and a screenshot of the error, and we will take it from there.
Orders, delivery and refunds
The QR code appears on your order page within seconds of payment and stays there. A plan that cannot be made to work in Australia or New Zealand is refunded in full; the refund policy explains how to ask and how the money comes back.
Where our facts come from
The facts on this site carry the date they were last checked, and the pages name their sources. The how we check page explains how that works, and how to correct something that is wrong.
Talk to a person
Write to contact@quokkasim.com with your question and, if it is about an order, the link to the order page. A person reads every message and answers by email, usually within a day. The contact page has more on what to include.